Frequently Asked Questions
Everything you need to know about Noxio.
What if customers write orders with typos or in different languages?
The AI automatically adapts to any writing style—recognizing product codes, sizes, and colors even with typos, in comment replies, and across different languages.
Can orders from multiple streams be combined?
Yes, absolutely. The software merges orders from the same customer across different livestreams into a single database.
What does the final order list look like?
You get a user-friendly database grouped by customer, complete with sorting and search features. You can also export it to Excel with a single click.
Can I exclude comments from the seller or admin?
Yes. Save your admin account IDs in your profile and their comments stop counting as orders — including comments already collected from that account.
Does Noxio only work with Facebook Live?
No — any video on your Facebook Page works, including finished live streams and regular uploads. Support for Instagram and TikTok is in development.
How much does Noxio cost?
The free trial lasts 14 days and covers up to 3 live streams, with no credit card required. You can cancel at any time. Current prices are on the Pricing page.
Do I need to run Noxio during the livestream, or can I do it afterwards?
Afterwards. Paste the link to the finished video, or connect your Facebook Page once and pick the video from a list — Noxio processes all the comments whenever it suits you.
Are comments from replies to other comments taken into account?
Yes, the system also scans nested replies.
What if a single customer places multiple orders across different messages?
Noxio automatically groups all messages from the same customer into a single profile.
Can I manually edit an order after it has been processed?
Yes, the order list is available for review and adjustment before exporting.
Is integration with my CRM system supported?
No direct CRM integration yet — the Excel export imports into most CRM systems. If you run PrestaShop, there is a separate product-import tool with its own subscription.
Are my data and my customers' data safe?
Yes. Noxio does not store customers' personal data longer than necessary to process the orders.
Can I send order confirmations to my customers?
Yes, if your Facebook Page is connected. Noxio prepares a message for each customer with their items and total — you can edit it, save headers as templates, and Noxio marks who has already been sent one. Facebook allows one reply per comment, within 7 days of it.
Can Noxio take the product list from my admins' comments?
Yes. If you have saved your admin IDs, Noxio reads the products they announce in the comments — codes, colors, sizes and prices — and asks you to confirm the list. Those details are then filled into orders automatically.